FREQUENTLY ASKED QUESTIONS
How do I reserve a site or cabin?
To make a reservation please call us on 03 5148 0291 in advance during our office hours of 9.00 AM and 6.00 PM or email us all your details firstname.lastname@example.org
We accept credit card payments over the phone for your convenience, for payment of a deposit to secure your site.
How far in advance do I have to book for public holidays?
We recommend booking as soon as you can to avoid disappointment. Bookings can be made up to 12 months in advance.
What are office hours?
Our office is open from 9.00 am until 6.00 pm Saturday to Thursday and open until 9.00 pm on Friday nights. We require all bookings to be checked-in at the office upon arrival, however if you are expected to arrive outside of these hours, we ask that you call ahead to advise your approximate time of arrival, for further directions to be given. You will need to provide the car registration of your vehicle(s) upon check in to enable access via the boomgate into the park.
Can I have a camp fire?
Camp fires are permitted when conditions allow. Please use existing fire pits found within the park, no new fire pits to be dug. Fires are not to be left unattended and must be extinguished prior to going to bed and / or leaving your camp site. Fires in the powered site area are only permitted in the fire drums as provided. Firewood can be purchased from the office for $15.00 for a 25kg bag or $80.00 for a large tractor bucket load delivered to your site. You are also welcome to bring your own firewood or we can give you directions to the local firewood collection area which is approximately a 5 minute drive from the park. Please note that no firewood or vegetation, including sticks and branches for kindling, are to be collected or removed from within the park or surrounding property.
Can I book a permanent site?
Paradise Valley does not have any permanent camp sites.
Does Paradise Valley allow day visits?
We do not allow day visits for picnics, BBQs, swimming, sightseeing etc. If you are camping overnight in the park you are permitted to have family and friends visit, however it is your responsibility to ensure your visitors have checked into the office upon their arrival. A $5.00 fee is charged per vehicle for visitors.
Can we reserve a waterfront site?
We currently work on a “first in best dressed” basis, meaning that we do not reserve specific sites for you. Upon your arrival you are welcome to choose a location that is vacant and suitable for your group at that time, along the 1km of river frontage and large open areas.
How large are the sites?
As the sites are “free range” this means that they can accommodate any size van, RV or tent. The site size will depend on the number of people staying. In saying this, sites that are spread out too far will be asked to rethink their layout. We always have our visitors at heart, respecting their personal space and asking that other visitors show the same consideration to their neighbours.
How far away is the nearest town?
The campground is situated 20km away from Heyfield which offers an IGA Supermarket, locally owned fuel station, cafes, bakery, a pub, hardware and bank. There is an ATM located out the front of the supermarket and a secondary one at the Bendigo Bank. There is also a post office box located out the front of the local Australia Post office. 30km in the opposite direction, Licola boasts a general store and picnic area, perfect for a day trip or stop off before adventuring out into the state forest.
The fire reels around the river have a tap for access to water. The water is filtered river water. We recommend boiling this water prior to consuming.
We have a dedicated drinking water tank which is located at the rear of the amenities block. This water is filtered river water with chlorine added.
What time is check in and check out?
Check in time for cabins is 2.00 pm, with check out by 12.00 noon.
Check in time for powered and unpowered camping is anytime after 9.00 am. However, please be aware that if you choose to arrive early, you may have to wait until sites are cleared to access your chosen area.
Check out time for powered and unpowered camping is by 12 noon.
Is Paradise Valley Dog Friendly?
Yes at this stage we are still dog friendly, however we take other people’s concerns and complaints seriously.
Our dog policy is that ALL dogs are to be on a leash at ALL times. If your dog is seen unleashed at any time, you will be asked to remove your dog from the park.
Yes this means your dog, however big or small or however well you believe your dog’s behaviour is.
It is unfair on other campers who do not share your passion for dogs who have to have them running through their camp.
It is also unfair on other campers who do the right thing with their dogs only to have other dogs running free often causing their dogs to be stirred up or wanting to run off and join in.
It is also your responsibility to pick up after your dog EVERY time.
Please do not let your children take your dog for a walk unless they are prepared and comfortable to pick up after your dog.
Please do not take your dog to and then tie up at the amenities block whilst you are inside, as there are too many unclaimed deposits left in this area.
Please note:- Dogs are not permitted in the cabins or amenities block at any time. You will be asked to remove your dog from the Park if it is seen unrestrained at any time.
Any of the above breaches and you will be asked to remove your dog from the park.
We hope these latest requests are taken on board and we can continue to welcome dogs and dog lovers to Paradise Valley.
Your cooperation is very much appreciated. Thank you.